This policy was last updated on 28th November, 2025.

At Fursaad Marketplace, we respect your privacy. We inform our users on how we collect, use, share, and protect your data. Every time you interact with Fursaad Marketplace through either our physical stores or e-commerce websites and engage our services, you agree to the use of information that is collected or submitted as stated in this Privacy Policy. Protecting your personal information is important to us, which is why we want you to be confident that your data is kept safe and secure with us.

This Privacy Policy applies to all personal information collected by Fursaad Marketplace. Fursaad Marketplace can be referred to as “Fursaad,” “we,” “our,” or “us” in this privacy statement, as applicable. At Fursaad, we are working hard to serve our customers better by keeping their data confidential and secure. We maintain confidentiality and privacy as our top priority. This privacy statement explains how and why we collect your personal information to manage your accounts with us and process transactions made between you and Fursaad Marketplace.

1. How we collect date information?

1.1 This section tells you what kind of personal data we may collect from you when you use our services and the personally identifiable information we may receive from other sources. Through this information, we can provide our services to you, as it is necessary for both offline and online transactions, operational functions, and marketing activities.

1.2 We collect information related to your use of our website through the use of cookies, web beacons, and log information. We use this information to enhance the website's functionality, conducting an overall review of our users’ activities periodically. This review helps make your access more secure and efficient.

• Cookies are small files containing strings of text stored on your computer that we use to authenticate you in transactions made on our websites and deliver content specific to your interests and preferences.
• Web beacons are often used together with cookies. We use web beacons to monitor users' activity on our website, specifically to track how long users visit our web pages. This allows us to generate reports on website traffic, unique visitor counts, and other impression metrics.
• Log information may include website requests, operating system, browser details, date and time of your request, and cookies that may identify your browser.
• We use IP addresses to analyse trends, administer the site, track users' movement, and gather broad demographic information for operational use. IP addresses are not linked to personally identifiable information. 

1.3 Acquiring your data may occur in the following circumstances whenever you engage with Fursaad:

• When you register for our services on both the physical store and the online store
• When you shop with us online, browse our websites, or use our mobile applications
• When you use our online or printed vouchers or coupons
• When you contact us or we contact you, or you join our promotions, competitions, surveys, and product reviews about our services 

1.4 While you are transacting on our website, personally identifiable information collected about you may include:

• First and last name, email address, contact details, including phone numbers
• Demographic profile (like your age, gender, occupation, education, address, and durables owned)
• Personal preferences and interests
• Your opinion on services, products, and features on our website 

1.5 We may also collect the following information about:

• The pages you visit/access
• The links you click on our website
• The number of times you access the page
• Things you view, add to bag, add to wish list
• Other websites you open simultaneously while browsing ours

2. How we use data information?

2.1 Personal data may be used in the following circumstances related to product and service fulfilment and transactions between the user and Fursaad.

2.2 Operational procedures and transactions:

• Fulfilling and managing purchases and enabling sales, processing and settling payments, handling orders, and providing receipts in both the physical store and the online shop
• Providing customer service, processing, and assistance with dispute resolution, payment processing, including returns, refunds, and other transaction-related issues
• Managing subscription services, including order management, billing, improving reorder experiences, communicating with the user about subscription, and offering other products and services
• Fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, and/or back-office functions
  Conducting a transaction where we collect information required by law
• Preventing fraudulent transactions, monitoring against theft, and otherwise protecting our guests and our business
• We may use AI-powered systems ("AI Agents") to assist with or perform certain operations, including but not limited to customer service replies, transaction review, fraud detection, return/refund handling, and personalized communication. These agents may analyse user behaviour, account data, and transaction history to provide faster and more consistent service. While human oversight remains available, you acknowledge and accept that automated systems may interact with you or make decisions in connection with your use of Fursaad services. 

2.3 Online marketing and social media:

• Sending promotional campaigns, surveys, new product and website features, and service or policy update notices through official marketing channels, such as SMS, WhatsApp, email, and social media; wherein both auto generated and customised messages are sent with personalised content based on the user’s characteristics or preferences (if you opt in to receiving such information)
• Delivering coupons, mobile coupons, newsletters, in-store receipt messages, e-mails, mobile messages, and social media notifications, and administering raffle draws and contests in both physical stores and e-commerce
• Responding to requests for information about our products and services in our stores and on our websites or mobile applications and connecting with the user through phone call, email, online shop, or social media for communications regarding transactions and inquiries  

3. Disclosure to third party

3.1 We disclose personal data to other organisations or companies that perform services required for our transactions, such as courier companies for product delivery, and other service providers that may require personal data for the efficient implementation of processes related solely to this website.

3.2 We do not sell, share, or rent any personal information, except in exceptional circumstances, such as compliance with subpoenas, court orders, or requests from legal authorities or law enforcement agencies that require such disclosure. This website takes every precaution to protect users' information. When users submit sensitive information via the website, their information is protected both online and offline.

3.3 We and/or certain authorized third-party service providers or Third-party Sellers/Re-Sellers will use the personal information provided by you to provide you with the services, which are offered on Fursaad. From time to time, we may disclose general statistical information about our Site and its visitors, such as the number of visitors, the types of goods and services purchased, and other relevant details. Your trust and confidence are our highest priority.

3.4 We do not rent, sell, or share your personal information and we will not disclose any of your personally identifiable information to third parties unless, we have your permission; to provide products or services you’ve requested and to help investigate, prevent, or act regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Fursaad terms of use or to defend against legal claims.

4. Social Media

4.1 We operate channels, pages, and accounts on some social media sites to inform, assist, and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

4.2 Fursaad Marketplace is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

4.3 The following companies, including Facebook, Twitter, Instagram, YouTube, Google, and LinkedIn, may use data for their purposes, specifically to market to you through their social media platforms and to facilitate engagement on our websites. This includes profiling and targeting you with other advertising.

5. Your rights and access to information

5.1 All the information that we have collected is available in our database of contacts. For users who have registered on Fursaad Marketplace, the e-commerce platform offering a wide variety of products, all information is available online in your account. You can access this information at any time by logging in to your account through our website.

About your data, you have the following rights, as mentioned below:

• Request the correction or updating of the personal data that we have about you. This enables us to correct or update any incomplete or inaccurate data we have about you. However, we may need to verify the accuracy of the corrected or updated data provided to us by you, to secure the data and comply with our data accuracy policies
• Request to delete the personal data. You may request to delete or remove personal data where there is no reason for us to continue processing that data. However, in exceptional cases, we may not be able to comply with your request for erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
• Objection regarding processing your data, where we are relying on a legitimate interes,t and there is something about your particular situation that makes you want to object to processing on this ground if you feel it impacts your fundamental rights and freedom.
• Request the restriction of processing your data. In such circumstances that you have successfully requested restriction of your personal data, we will suspend the processing of your personal data—where you wish to cancel all services and close your accounts; or where you are challenging the accuracy of the personal data we hold, and where you may want to exercise or defend legal claims when we would usually delete or anonymise the data. 

6. Other data protection rights

6.1 Regarding your data, you also have the right to object to direct marketing. You may also object to the use of your data for direct marketing purposes. We will stop sending you such communications.

6.2 There are several situations in which you can restrict our use of your data. If you have made a general objection based on the provisions mentioned above, or if you are verifying the accuracy of the personal data we have in our database, and we have misused your data, but you do not want it to be deleted. You can also file a complaint to the data protection regulation body, as you also have the right to complain about how we have used your data.

7. Opt-out policy

7.1 Where you have opted in to receive such communications, we may send you information about our products and services. To opt out of marketing or promotional emails, please click the unsubscribe link in the footer of the email communication to be removed from future communications. To stop receiving SMS, please reply with the four-digit opt-out number stated in the SMS.

8. Rating and reviews

8.1 You agree that you are the sole author of ratings and reviews you submit to this website. You are responsible and you own the intellectual property rights that relate to the content you submitted. You agree that you would not submit anything false, inaccurate, or misleading, whereas if you have been paid for such compensation that it influenced the content of your review; if content have been copied from anyone else, or infringes on any third party’s copyright, patent or trademark; if content you submitted violates any law or is considered to be offensive; if information provided includes references to other websites; or contains any computer viruses, worms or other potentially damaging computer files. Fursaad Marketplace reserves the right to remove or refuse to post any submission for any reason.

9. Anti-fraud statement

9.1 Fursaad Marketplace has been notified of fraudulent activities circulating in various locations, including phone calls, messages, emails, and similar communications regarding prizes, promotions, recruitment, investment, and money transfer. If you encounter such information, please contact us. We urge you to be cautious of phone calls and messages claiming to offer prizes from Fursaad and requesting your bank details.

9.2 We do not ask for such information from our customers. Our promotion winners are listed in our stores, official websites, and social media channels. Our recruitment process is conducted through either our official human resource teams or affiliated professional recruiting agencies. We urge you to report any suspicious communication to the relevant authorities and government bodies immediately. Fursaad Marketplace reserves the right to take legal action, including criminal action, against such individuals and entities.

9.3 If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at [email protected].

10. Contacting us and complaints

If you require further information regarding our Privacy Policy, or if you have a complaint about our handling of your personal information, please email us at the following address: [email protected] If you have a complaint about our handling of personal information, we will be in contact, promptly and work with you to resolve the issue.

11. Limitation of liability

Under no circumstance, including, but not limited to, negligence, shall Fursaad be liable for any indirect, special, exemplary, or consequential damages that result from the use of, or the inability to use, including but not limited to the information, materials on the page, page content, page code, user services or the software. While Fursaad shall take reasonable precautions against security breaches, no webpage or internet transmission is completely secure. As such, Fursaad shall not be liable for any indirect, special, exemplary, or consequential damages that may result from unauthorized access, hacking, data loss, or other breaches that may occur.

12. Indemnity

By accessing the page of Fursaad, the users, persons, and third parties agree and undertake to act responsibly and cause no harm, los,s or damage to Fursaad. If Fursaad incurs any loss, harm or damage then Fursaad shall be in right to take appropriate steps to identify the person(s) involved and seek indemnity and compensation for all loss, claim, demand, damage, costs, charges (including legal fees) or prejudice that may be caused to Fursaad on account of misuse of the page and the consequent affect upon Fursaad.

13.  Jurisdiction

The Privacy Policy will be governed by and construed under UAE law. Any disputes arising about this Privacy Policy will be subject to the exclusive jurisdiction of the Courts of Abu Dhabi, U.A.E.