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Below are frequently asked questions, you may find the answer for yourself.
We offer several shipping options depending on the seller and your location:
Shipping fees, delivery time, and available methods are clearly shown at checkout before you place your order.
At the moment, we do not offer international shipping.
We currently deliver within the UAE only.
We’re actively working on expanding our shipping options, so international delivery may become available in the future. Please stay tuned for updates.
Orders are usually delivered within 1–3 business days inside the UAE.
For custom or made-to-order products, delivery time is determined by the seller and may vary.
You can always find the estimated delivery time clearly mentioned on the product page before placing your order.
We accept the following payment methods:
Available payment options are shown clearly at checkout before you complete your order.
Yes, buying online on Fursaad is safe.
We use secure and trusted payment gateways such as Stripe, Tabby, and Tamara, which protect your payment information with advanced encryption and security standards.
Your card details are never stored on our servers.
In addition, we work only with verified sellers, and all orders and payments are processed through our secure platform to ensure a safe and reliable shopping experience.
Placing an order on Fursaad is quick and easy:
Browse products and select the item you want.
Choose any available options (such as size, scent, or quantity).
Click Add to Cart or Buy Now.
Review your cart and proceed to checkout.
Enter your delivery details and select a payment method.
Confirm your order to complete the purchase.
The estimated delivery date is shown on the product page and at checkout before you place your order.
You can cancel or change your order before it is shipped.
Go to My Account → Orders
Open the order you want to cancel or change
Click Cancel Order if the option is available
Once an order has been shipped or approved for shipping, it can no longer be canceled or changed. In this case, you may need to follow the return process after delivery, depending on the seller’s return policy.
For custom or made-to-order items, cancellation or changes may not be possible once the seller has started processing the order.
If you need help, please contact our customer support.
Yes, you need an account to place an order on Fursaad.
Creating an account allows you to:
Creating an account is quick and helps ensure a smooth and secure shopping experience.
You can track your order in two ways:
Option 1: Track without logging in
Go to the Track Your Order page
Enter your Order ID and phone number
Click Track to view your order status and delivery updates
Option 2: Track from your account
Log in to My Account
Go to Orders
Select the order to view its status, shipping details, and tracking link (if available)
Tracking details will be updated once the order is processed or shipped.
Return eligibility and conditions are determined by the seller, not Fursaad.
To request a return:
Log in to My Account
Go to Orders
Select the order you want to return
Submit a Return Request with the reason
The seller will review your request and respond according to their return policy, which is shown on the product page.
If your return is approved, you will receive instructions on the next steps.
For any issues, Fursaad may assist if the case is escalated.
